Party Rental Policy
Our party equipment is rented for a 48-hour period. Any items picked up on Friday or Saturday are due back anytime during business hours the following Monday. A late fee is added to any items returned after the end of rental period.
Oxon Hill Rentals offers competitive pricing while allowing customers to get the best value out of the price they pay. We charge for time out, not time used. Prices are subject to change without notice.
All party goods, with the exception of linens and skirting, must be returned free of any food, grease, nails, tacks, staples, tape, etc. If not, you will be charged a cleaning fee of 35% of the price on each item returned. You are responsible to inspect and count all items at the time of pick-up or delivery to ensure that the items are suitable for your needs.
PARTY RENTAL DAMAGE WAIVER:
A 10% nonrefundable damage waiver is an optional charge charged to the cost of the rental equipment. The damage waiver covers rental items that are damaged through normal use. All broken and damaged items, including broken glassware and china, must be returned to Oxon Hill Rentals for the damage waiver to apply. The damage waiver does not cover loss or negligence.
Examples of items covered on damage waiver:
• Broken glasses
• Chipped plates
• Damaged or stained linen
• Broken chairs
Examples of items not covered on damage waiver:
• Any item not returned (including crates and racks)
• Any items that are missing, misused, or abused
• Excessive amounts of breakage (negligence)
The replacement cost of all missing items will be charged to the contracted customer. Oxon Hill Rentals reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned to Oxon Hill Rentals within 30 days, the cost will be reimbursed.
If the damage waiver is declined a certificate of insurance must be on file with Oxon Hill Rentals of MD prior to the event date. The replacement cost of lost items and damaged items will be billed to the contracted customer. It is up to the contracted customer to decide if they would like to make a claim against their insurance policy.
SECURITY & DAMAGES:
Please be sure to count all rental items before leaving. Security is your responsibility in the time of your possession until returned. Equipment must be protected from damage, disappearance, and weather while in your possession. We charge for all damaged and missing rental items.
To ensure availability, customers are encouraged to place all rentals orders in advance. A 50% down payment will be required to place a reservation. The deposit is non-refundable if cancellations aren’t made within 72 hours of the reservation or delivery date.
All cancellations must be made at least 72 hours before the reservation or delivery date. Any cancellations made after that time will forefeit the intial down payment required to reserve the items.
Delivery and pick-up is available based on distance. Due to the nature of the business, traffic, other deliveries/pickups, and unpredictable circumstances, your preference time is not guaranteed. We provide you a 4 hour window based time frames during our normal business hours. We attempt to do our best to have your delivery or pick up around the time of your preference. If time frame is an issue, we recommend to make accomodations have your items delivered the day before your event. Priority is made on a first come first serve basis so customers who make their reservations early will have a better preference on delivery/pickup time.
Delivery is made to the ground floor level, tent or backyard, within a reasonable distance of the loading area. We will not deliver items inside your home for security and insurance purposes. All equipment will be stacked on delivery and is expected to be re-stacked at the time of pick-up to avoid additional charges. For delivery service, orders must be paid 24 hours before the delivery date.
Delivery or pickup during non-business hours is available at an additional fee starting at $150. This fee is assessed to have a delivery team available to deliver or pickup your function during hours we do not operate. This amount will increase depending on the size of the order if we need more than 3 crew members. We understand that some venues require you to be out of the property by a certain time frame. Please allow us an ample amount of time of at least an hour for us to complete the delivery or pickup process. Larger orders will take more time to complete so please feel free to ask us of an estimate to complete when setting up your order. Delivery does not include setup of items. See delivery (table and chair setup) below for additional details.
DELIVERY (TABLE AND CHAIR SETUP):
We can set up your tables and chairs for an additional fee. We will require a diagram of your function before delivery. If you can not provide a diagram, we will not agree to offer our setup service. We charge $0.50 per chair and $2.00 per table for setup. Breakdown charges are the same as setup fees.
Due back on: